ASOS is one of the largest online-only clothing retailers in the UK, and has grown massively since its launch in 2000.
If you’re having trouble with your order, or if you need help returning an item or checking if something is in stock, then give the ASOS customer service number a call on the telephone number below. ASOS customer service is open Monday through Saturday 8:00 AM to 8:30 PM.
ASOS Phone Number:
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ASOS stocks products from well over 800 brands, and also includes many of its own branded items amongst its range.
It’s no problem if you’re looking to return an item that you’ve purchased from ASOS directly. You are able to get a refund on any purchase that you’ve made within 28 days of receiving the item.
You’re also eligible to exchange an item within those same 28 days, as long as it has the same product ID as the original order.
You can also swap your item of clothing for the same item but in a different colour if you so wish, as long as the cost was the same when you placed the original order.
All replacements are typically sent through to the address for the original delivery. If you’re looking to ship this item somewhere else, then contact ASOS customer services team to arrange this.
The refund you will receive will be the price you purchased the item for – this includes items that were discounted at point of purchase or items that were in a sale.
Underwear, lingerie and swimwear can be returned as long as the original wrapping is still intact for hygienic purposes.
You must obtain proof of posting when sending a return. The return address to send to is ASOS, on Barlby Road, Selby, YO8 5BL.
You can only return orders purchased from ASOS directly. This doesn’t include any items purchased on the ASOS marketplace.
The standard method of delivery that ASOS uses is with Hermes, and it’s usually delivered within three working days of the moment you place your order. ASOS typically charge £3 for delivery, however it is often offered free of charge if the total value of your order is over £20.
When your item is dispatched, they are fully tracked, so you will be able to keep track of your order via text message and via email, to make sure you are going to be in when your item is delivered.
Once the item leaves the ASOS warehouse, the tracking numbers and notifications will begin.
You may need to sign for an item when it is delivered by the courier.
ASOS also offers a Next Day Delivery service to the UK, with the exception of a number of different postcodes. If you have placed your order before midnight on Monday-Friday, then you will receive it the next day.
Next Day Delivery costs £5.95 and it is offered free of charge if you spend over £100 on a single order. You may also need to use the discount promotional code NEXTDAY when placing your order on the checkout page.
You can also sign up for unlimited next day and precise delivery for just £9.95 a year on the ASOS website. This will guarantee you next day for your orders and save you almost £6 for every order you make.
My order hasn’t arrived!
If you are yet to receive your order, you will need to wait until the estimated date on your confirmation email. This will have been sent to you at the point you made the order online.
You won’t be able to lodge a claim or a complaint until you have passed this date. You may also need to check with your local postal service to make sure there aren’t any delays in your service.
If you still haven’t received your order, then give the customer services team a call on the telephone number at the top of the page.
ASOS Customer Services
The ASOS helpline is trained to deal with all types of queries including returns, exchanges and faulty goods. Avoid the lines at your local clothes store and get the help you need immediately. You can call the team on the number at the top of the page to speak to one of the advisors. Alternatively, you can use the live chat service advertised on their website.
ASOS Customer Service is based on Barnsley, South Yorkshire.
ASOS also offer a customer loyalty scheme called ASOS A-List, which lets you earn points while you shop on ASOS.com to spend on clothes, events and items across the UK.
You’ll earn five points for every pound you spend, and in the first instance you will receive double points for two days, a 15 per cent discount code on your birthday. You’ll also receive free next-day delivery on one occasion and you’ll also be able to enter exclusive competitions and offers run by the ASOS team.
Once you’ve earned a certain amount of points, you’ll reach the highest level 3, which will give you 20 per cent off on your birthday as well as 24-hour early access to sales and promotions run on the ASOS website.
For every £100 you spend on the site, you’ll receive a £5 ASOS voucher to spend on the site.
If you’re having trouble redeeming your voucher code, or if you need some help in accessing your A-List account, give the ASOS contact number a call on the number above.
As well as their regular sales, ASOS also offers ASOS Outlet, which is a way of saving up to 70 per cent on the big brands and latest styles. They have new additions daily and you can buy everything from jewellery and watches to polo shirts and sunglasses.
Trouble logging in
If you’re having trouble logging into your online account, then make sure you’re using the same email and password that you originally signed up with. You can’t have more than 1 account so if you’ve forgotten your password then follow the steps to recover this on the ASOS website.