HMRC Revenue and Customs Contact Number

There are many reasons as to why you may need to call the HMRC contact number. The fastest and most convenient way to contact HMRC is through telephone. HMRC customer service is open Monday through Friday 8:00 AM to 8:00 PM, Saturday 8:00 AM to 4:00 PM.

HMRC Phone Number:

*Calls to 0844 numbers cost 7p/min + your phone company’s access charge. This is a call connection service, the official phone numbers can be found in the public domain at no cost or on the official website. We are not affiliated or associated with any of the government agencies or companies listed on the site, trademarks are property of their respective owners.

Understandably HMRC is one of the busiest lines in the UK, where advisors receive 60 million calls per year. The best time to call HMRC is before 10am Monday-Friday where you can experience less lengthy waiting times.

The team at the HMRC helpline are exceptionally trained and therefore can deal with all types of queries that come their way. However, you should gather all relevant documents and information relating to your enquiry prior to making the call as this will help the advisor speed up the process of answering your query.

If you try to call and find that the lines are extremely busy and you have access to a computer you will most likely be able to find information relating to your query online at https://www.gov.uk/government/organisations/hm-revenue-customs.

What is HMRC and how can it help me?

HMRC was formed in April 2005 by the merger of Inland Revenue and Her Majesty’s Customs and Excise. HMRC is a non-ministerial UK Government Department that is responsible for collection of al taxes, payment of some state support benefits and the administration of other regulatory regimes including the national minimum wage.

Below is a list of some of the most popular reasons people contact HMRC:

  • Tax enquiries

    – many people call the HMRC telephone number to deal with tax enquiries. For example, if you believe you have paid too much tax, an advisor will be able to assist with your inquiry and advise you about how to claim excess tax payments back through tax returns.

  • Tax credits

    – If your income status changes and you find you are on a lower income then previously; you can call HMRC tax helpline to inquire about any tax benefits you may be eligible for. You can also contact HMRC to inquire about pre-existing tax credit payments.

  • National Insurance number

    – If you require a NI number and are new to the UK, you should call the HM Revenue and Customs number, where an advisor will take some details and advise further about other relevant information to you.

  • Change of address or personal details

    – If you change your address or any other personal details, you should contact HMRC to ensure that all correspondence is sent to the correct address in the future.

  • Employment

    – If you are an employer and need information regarding minimum wage payments or other information such as VAT you should contact HMRC, where an advisor will be able to assist you.

If you would like to know if HMRC can assist you with your inquiry call their general contact telephone number above, where an advisor will be able to give you further information regarding your inquiry.

Further contact details

Postal address:

Write to HMRC at this address for all Income Tax queries except complaints. You don’t need to include a street name, city name or PO box when writing to this address.

Pay as You Earn and Self-Assessment

HM Revenue and Customs
BX9 1AS
United Kingdom

Currently there is no email address for HMRC.

HMRC recent news/updates/services

HMRC Online services

HMRC offer efficient online services which give you easy access to information regarding tax, employment and so on. After registering through the HMRC website- https://www.gov.uk/log-in-register-hmrc-online-services/register you will be able to save time through completing forms such as tax returns online in easy steps through your HMRC online accounts.

Through your online personal tax account, you can:

  • Sign in to your personal tax account instead to:

  • Check your tax code and PAYE Income Tax estimate

  • Manage a personal tax return if you aren’t self-employed

Through your HMRC online account you can access the following services:

  • Alcohol and Tobacco Warehousing

  • Charities Online

  • Construction Industry Scheme (CIS)

  • Corporation Tax

  • EC Sales List (ECSL)

  • Employment Intermediaries

  • Excise Movement and Control System (EMCS)

  • Foreign Account Tax Compliance Act (FATCA)

  • Gambling Tax Service

  • Import Control System (ICS)

  • Machine Games Duty

  • New Computerised Transit System (NCTS)

  • Notification of Vehicles Online (NOVA)

  • PAYE for employers

  • Pensions Schemes Online

  • Qualifying Recognised Overseas Pension Scheme (QROPS)

  • Reverse Charge Sales List

  • Self-Assessment

  • Shared Workspace

  • Stamp Taxes

  • VAT

  • VAT EU Refunds

  • VAT Mini One Stop Shop (VAT MOSS)

Renew tax credits online quickly and conveniently

HMRC’s online services allow you to renew your tax credits quickly and conveniently from home. When customers want to renew a claim they are required to inform HMRC of any changes in circumstances which may include a change of work hours, childcare costs or income and personal information such as address changes. HMRC’s online system allows customers to do this online at : https://www.gov.uk/manage-your-tax-credits

HMRC’s statistics show the online service was extremely popular in 2015 with more than 750,000 people choosing to renew online and of those 750,00, 90% claimed that they were very satisfied with the service.

Nick Lodge, HMRC’s Director General, Benefits and Credits, said:

“Our online service means that you can renew at any time of the day or night, and on any device, without having to call us. Online help can also answer most queries you may have and a web chat facility will be available to support people renewing online. We urge everyone who can to go online. Our customers should check their details and renew early to ensure they get the right money. The sooner people renew their claim, the sooner we can check payments are correct, meaning we avoid paying too little money, or too much, which claimants then have to pay back.”

Business tax information

You can access further help online if you’re a business owner and would like to learn more about VAT. HMRC have released a number of online services which aim to educate you about VAT in business, you can choose to subscribe to business emails from HMRC to assist you with VAT. As well as regular emails you can also choose to access HMRC’s informative videos on YouTube which aim to help with aspects such as VAT recording. An interesting and extremely useful service provided by HMRC is their online webinars with last for up to an hour, webinars are an online presentation hosted by a HMRC expert who presents information and give you the opportunity to ask questions related to VAT. The webinars offered are aimed at business owners who recently registered for VAT or who are about to register soon.

To find out more information visit:
https://www.gov.uk/government/news/webinars-emails-and-videos-on-vat

To access further news relating to HMRC and most recent documents you can visit:
https://www.gov.uk/government/latest?departments%5B%5D=hm-revenue-customs