Tesco Mobile is one of the first mobile networks in the UK to be offered by one of the country’s biggest supermarkets.
The network is also known as a mobile virtual network operator, which means that it uses an underlying carrier to operate its calls, texts and data but under a different brand. In the UK, Tesco Mobile uses O2 as its provider.
To contact Tesco Mobile, or to find out if you can change your phone or top up your mobile, give the Tesco Mobile helpline a call on the number below. Tesco Mobile customer service is open Monday through Saturday 8:00 AM to 9:00 PM, Sunday 10:00 AM to 6:00 PM.
Tesco Mobile Phone Number:
*Calls to 0844 numbers cost 7p/min + your phone company’s access charge. This is a call connection service, the official phone numbers can be found in the public domain at no cost or on the official website. We are not affiliated or associated with any of the government agencies or companies listed on the site, trademarks are property of their respective owners.
Who is Tesco Mobile?
Tesco Mobile was set up in 2003 after Tesco had already branched out into other financial areas including insurance and banking. The virtual network boasts a whole host of awards for its services, including uSwitch’s Best Value Mobile Network in 2016, as well as the Best Pay as you Go Network in 2016.
As it runs on O2’s infrastructure, this means it can provide 99% coverage across all of the UK. Tesco also offers a 4G network at no extra cost, and again this piggy backs on the back of O2’s offering.
Tesco Mobile Customer Services
Tesco Mobile is also able to boast about a unique award. In Ofcom’s report into UK communications companies, Tesco was able to brag about having the least number of complaints per 100,000 customers. While Vodafone topped the poll with 32 complaints per 100,000, Tesco only had one complaint for the same volume of customers.
Tesco Mobile also offers its customers the ability to upgrade their phones at any time they want, even if they are in the middle of a contract. It does this by offering the customers a clear ‘early upgrade fee’ that they must pay if they are looking to get themselves a new handset. This can be anywhere from free of charge to £180 depending on the handset and how long is left on the contract. Call Tesco Mobile support to find out if you will have an upgrade charge.
By being on Tesco, customers can get extra value and rewards simply by using their mobile. These rewards include things like double credit and extra Clubcard points.
Tesco Mobile also offers ‘Xtras’, which is a way of getting your pay monthly contract and SIM only deal down £3 per month with the use of their app.
The app, available only on Android phones, will display an advertisement whenever you unlock your phone. You can either open the app or close it, but by having the option enabled you will save £3 each month on your bill.
Tesco Customer Services
Tesco Mobile customer service number is operated by O2 and is available for upgrade enquiries on your Pay Monthly account, new sales enquiries or Pay as you Go accounts. You will also be able to discuss Pay as you Go returns by calling the Tesco Mobile contact number above.
Alternatively, you can visit one of the many Tesco Mobile Shops across the UK, located in various Tesco Superstores and Megastores. For a full list of locations, check the Tesco website.