Working Tax Credit Contact Number

If you’re looking for some more information about Working Tax credits, the best thing you can do is to call the Working Tax Credits telephone number below. The Working Tax Credit phone number is open Monday through Friday 8:00 AM to 8:00 PM, Saturday 8:00 AM to 4:00 PM.

Working Tax Credit Phone Number:

*Calls to 0844 numbers cost 7p/min + your phone company’s access charge. This is a call connection service, the official phone numbers can be found in the public domain at no cost or on the official website. We are not affiliated or associated with any of the government agencies or companies listed on the site, trademarks are property of their respective owners.

The contact number above will let you update the Tax Credit team on any changes to your circumstances. You will also be able to request a form that will help you start receiving Working Tax credits.

The team also helps answer general enquiries, and with the wider team handling over 60 million calls a year from the British public, they are specially qualified to answer the most frequently asked questions.

What is Working Tax credit and who is eligible?

Working Tax credits are designed to provide a little extra financial backing to those who are on a low income. They also exists to help those who have a disability, or those that have children.

If you’re aged between 16 and 24, and you have a child or a disability, then it is likely that you’ll be able to claim Working Tax credit.

If you are 25 years old or over, and you work a minimum number of hours in a week, then you may also be eligible to receive the credit.

If you are between the age of 25 and 59, and you work 30 hours minimum in a week, then you may be entitled to claim. If you are aged 60 or over, have a disability, or single with one or more children, then you need to work at least 16 hours in a week.

There are no obvious income limits for Working Tax credits, however it is worth having to hand any relevant documents such as payslips, P60 documents and those of your partner when you call the helpline telephone number above.

If you already receive Universal Credit, you won’t be able to claim Working Tax credit.

Common Working Tax Credit Customer Service Questions

How much will I receive?

If you are eligible to receive Working Tax credits, then you will receive a standard amount of £1,960 each year. There are extra amounts available on top of this if you meet any of the extra criteria. This could mean having a disability, having a child or working a minimum of 30 hours a week.

If you pay for childcare for your children, and you work 16 hours or more a week, you may be entitled to extra Working Tax credit. This can be help with up to 70% of the costs of childcare. If you have a partner, then you will need to both be working at least 16 hours a week each. You will also be expected to use only approved childminders and nurseries.

Working Tax credit is paid directly into your chosen bank account, usually every four weeks. You can choose either yourself or your partners account if you are receiving the financial assistance.

You will be paid up until the end of the Tax Year, where you must ensure that your details are up to date.

What if I have a job but I’m not working?

Even though you have a job, there may be periods where you are not working, but will still be entitled to claim Working Tax credits.

For example, if you’re off sick for a period, you would still be able to claim Working Tax credits for the initial 28 weeks of your sickness.

The same is true for maternity leave. This will allow you to receive assistance for the first 39 weeks of your time off of work.

There are a number of qualifying criteria you will need to meet. This will include a minimum number of hours worked, along with a statutory Sick Pay if you were off work through illness.

Keeping your details up to date

The only way to ensure you continue to receive the Working Tax credits you are entitled to is to keep your details up to date with the Working Tax Credit helpline. If your circumstances change, then you could be eligible for more assistance than you are currently receiving.

It is also important that you inform the Tax Credit office if your income increases, and if you are found to have been overpaid, then you could be asked to repay any Working Tax credit that you have claimed.

The best way to make sure you’re getting only what you’re entitled to is to call the Working Tax Credit number on the helpline number above. You can also request a change of circumstances form by calling the team.

Changes to Working Tax credits

Working Tax credits are slowly being phased out by HMRC, to be replaced by the Universal Credit. If you’re receiving Working Tax credits now, you may not need to worry. However you may find you are moved to Universal Credit if you live in one of the affected areas.

If you move in with a spouse or partner who receives Universal Credit, you may be moved to this scheme early.

To find out more information about the Universal Credit changes, just give the Working Tax credits contact number a call on the number above.

Disputes over Tax Credits

To make a complaint to the Tax Credit office, you must call them on the helpline number.

Common reasons to raise an issue with the office are over the request to pay back any overpayments, or if you think the amount of Tax Credits you have received has been incorrectly calculated.

Less than 10% of tax credit disputes are successful – so make sure you have all of the accurate information to hand before you call the contact number.

If you have been overpaid any Tax credits, it is extremely important that you pay back any monies owed when requested. If you refuse to pay back any level of financial assistance, HMRC will be able to automatically take the money from your wages or other earnings.

Overpayments are common amongst claimants who don’t update their Tax Credit details or keep the Tax Credit office up to date on their change of circumstances. So make sure you contact Working Tax Credits number today!

If you’re concerned about contact you’ve had from Concentrix or disagree with a decision made following a Concentrix check, you can contact:

Concentrix on behalf of HM Revenue and Customs

PO Box 4949
Lancing
BN11 9YS