Carer’s Allowance Contact Number

The quickest and most convenient way to contact Carer’s Allowance is through the telephone, where you can speak to an advisor who will be able to provide you with the answer to your query. You may need to speak to an advisor to discuss a new claim you wish to make, if you may be eligible for the benefit or if you want to make changes to an existing claim. Carers customer service is open Monday through Friday 8:00am-6:00pm.

Carer’s Allowance Phone Number:

*Calls to 0844 numbers cost 7p/min + your phone company’s access charge. This is a call connection service, the official phone numbers can be found in the public domain at no cost or on the official website. We are not affiliated or associated with any of the government agencies or companies listed on the site, trademarks are property of their respective owners.

You may need to contact Carer’s Allowance if you currently care for somebody who is already a recipient of one of the following benefits:

  • Personal Independence Payment – daily living component

  • Disability Living Allowance – the middle or highest care rate

  • Attendance Allowance

  • Constant Attendance Allowance at or above the normal maximum rate with an Industrial Injuries Disablement Benefit

  • Constant Attendance Allowance at the basic (full day) rate with a War Disablement Pension

  • Armed Forces Independence Payment

What is Carer’s Allowance Helpline and how can it help me?

Carer’s Allowance can be crucially fundamental for those who care for a person who is ill or disabled in their own home. You may be eligible for Carer’s Allowance if all of the following apply:

  • You’re 16 or over and not currently in full time education

  • You spend at least 35 hours a week caring for someone

  • Have been in England, Scotland or Wales for at least 2 of the last 3 years

  • You normally live in England, Scotland or Wales, or you live abroad as a member of the armed forces

  • You’re not in full-time education

  • You’re not studying for 21 hours a week or more

  • You earn no more than £110 a week (after taxes, care costs while you’re at work and 50% of what you pay into your pension) – don’t count your pension as income

  • You’re not subject to immigration control

The standard rate of Carer’s Allowance is £62.10 a week (April 2015 rate). The payment of the benefit is normally made directly into your bank account or building society. It is important to recognise that Carer’s Allowance is a taxable benefit and you will therefore normally get a National Insurance contribution added to NI record for receiving Carer’s Allowance.

If you are eligible for Carer’s Allowance, it can help you financially meet the demands of caring for someone who is disabled. If you claim Carer’s Allowance, it can affect other benefits you may be claiming and the benefits of the person you are caring for.

If you are currently claiming a benefit such as Job Seekers Allowance or Employment Support Allowance, you may not be eligible for Carer’s Allowance and instead receive a carer’s premium which will be added to you already existing benefit.

When you call the Carer’s Allowance contact number an advisor will be able to advise as to whether you may be eligible for the benefit if you’re already receiving one of the means-tested benefits.

Carer’s premium is an additional payment of £34.60 per week in addition to any means-tested benefits you’re currently claiming, the full list of benefits includes:

  • Council Tax Support

  • Housing Benefit

  • Income Support

  • Income-based Jobseeker’s Allowance

  • Income-related Employment and Support Allowance

  • Universal Credit

To be eligible for a Carer Premium you must already be receiving Carer’s Allowance, or you must have submitted a claim for Carer’s Allowance.

As mentioned above when you claim Carer’s Allowance this may impact the benefits that the person you are caring for will receive. When you claim Carer’s Allowance the other person you are currently caring for will no longer receive:

  • A severe disability premium paid with their benefits

  • An extra amount for severe disability paid with Pension Credit, if they get one

  • Reduced Council Tax – contact their local council to find out if this affects them

You can still claim Carer’s Allowance if you take a break from caring, the government classify a break as any time spent less than 35 hours a week caring for the person. You may be eligible to receive Carer’s Allowance for 4 weeks if you or the person you are caring for goes on a holiday or 12 weeks of payments if you or the person you are caring for go into hospital.

You can make a claim by calling the Carer’s Allowance number by phone, online at: or alternatively by post.

Further contact details

Email: [email protected]

Postal address:

Carers Allowance Unit
Mail Handling Site A
WV98 2AB

Carer’s Allowance News, Updates and Services

Opportunity for carers to influence national support strategy
Earlier this year in March saw the new Carer’s strategy be introduced across the UK, which aims to allow carer’s to have their opinions on important support services they require to care for both their loved ones and themselves.

The strategy aims to improve support available for the 5.4 million people in the UK who are currently caring for an older, sick or disabled loved one and equally for those who will become carer’s in the future. You can be part of the strategy by visiting:

Carer’s Week 2016

Carer’s week is an annual campaign which is held across the UK to raise awareness of caring as well as highlight many of the challenges carers face. It is also a week to raise awareness of the contributions carers make to families as well as wider communities throughout the country.

The campaign is made up from various individuals as well as bigger organisations who join together to put together activities and events throughout the country. The whole campaign aims to overall show the nation just how important caring is.

How to government is supporting carers throughout the country

The government consistently recognises the fundamental importance of carers as well as admires cares efforts to balance their own lives whilst caring for a love one. Caring is often demanding and the government aim to ensure carers maintain their own wellbeing through the services it provides to carers across the UK.

You can contact your local council and ask for a carer’s assessment which assesses your current care duties and if there is the possibility to help you further with your caring duties. This additional support may include extra financial help such as direct payments to spend on things that make caring easier for you. The support can also come in the form of practical support, where an additional carer may be able to take on your role whilst you have a break from your duties. The assessment can also put you into contact with local support groups in your area where you can gain further advice and emotional support if required.

The caring assessment will look at the factors of your current caring and how that affects you, it will take into consideration the balance of caring to carrying out everyday activities for yourself which are fundamental to your own wellbeing. The assessment is focused upon your physical, mental and emotional wellbeing, which means you will be able to talk about how your caring duties are affecting your life and how things can be improved to make caring easier.

Having this type of assessment carried out by your local council will not affect your Caring Allowance benefits in any way, however you may be required to pay a fee for some of the services the council may offer you.

Carers Allowance Unit
Mail Handling Site A
WV98 2AB