According to reports, the company has over 5 million customers across the country, and has an experienced customer services team to help with your enquiries. They are trained to answer some of the most frequently asked questions. You can call the Virgin Media contact number on the customer care number below. Virgin Media customer service is open Monday through Sunday 8:00 AM to 12:00 AM.
Virgin Media Phone Number:
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Virgin Media is one of the largest suppliers of cable television, landlines and fast broadband in the UK, and has since moved into other markets including mobile phones.
Who is Virgin Media?
Virgin Media is a British company that was the first in the UK to become a ‘quad-play’ provider. This is a service provider that offers Digital TV, broadband, mobile phone and landline telephones. With an estimated 5.2 million numbers across the country and growing year on year, Virgin are proud of their customer service record.
Formed after a merger between Telewest and NTL, two of the largest cable operators across the UK, NTL:Telewest then bought Virgin Mobile to form Virgin Media.
It is now one of the only companies in the UK to own and run its own fibre-optic network, meaning the speeds it can offer its customers are much quicker than those on offer from companies like BT and Sky. However due to the method of delivery, it is only available in certain areas.
This is in contrast to other broadband services, which can be delivered wherever there is a phone line or telephone connection.
To find out if you can get it in your area, simply contact Virgin Media customer services team on the telephone number above and give them your postcode details.
How fast can I get broadband?
At the moment, it offers broadband speeds that are almost three times as fast as those offered by BT, meaning they can get up to 200Mbps. In some areas, Virgin is also able to offer 300Mbps and in the past they have been known to offer free speed upgrades to any of its customers.
How do I get Virgin Media in my area?
One of the biggest criticisms of the company is the availability of its services. Unlike BT which can service almost three quarters of the UK population, Virgin is a lot rarer and as such Virgin are racing to expand their network across the country. It is estimated that Virgin is adding just over 60,000 houses every year to its network.
To sign up for more information on how to get service in your area, call the Virgin Mobile contact number above and ask for the Cable My Street campaign team.
Why has Virgin Media put my price up?
Along with some other companies in their sector, it has been in the news recently after increasing the price its customers pay for services by over 5 per cent. This includes increases to its Mobile tariffs, TV packages and home landline customers. Virgin has said these increases will help fund constant development work on its network across the UK, helping them to reach more customers.
To query your package or to make sure you’re on the right deal, call the Virgin Media helpline at the top of the page.